Privacy

Introduction

At Trophyme, your privacy is important to us. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit or make a purchase from our website. We are committed to safeguarding your personal data and being transparent about how we use it.

We never sell, rent, or trade email lists or personal data with other businesses for marketing purposes.

1. Information We Collect

We collect information from you in the following ways:

When You:

• Place an order

• Sign up for our newsletter or promotions

• Contact us via email or phone

• Enter competitions or surveys

Information We May Collect:

• Name

• Email address

• Postal address

• Phone number

• Order history

• Delivery/shipping preferences

We do not collect sensitive information (such as medical or financial details) unless explicitly required and consented to.

2. How We Use Your Information

We use your personal information to:

• Process and fulfil your orders

• Communicate order updates or customer support issues

• Send relevant newsletters and updates (if opted in)

• Improve website experience and customer service

• Meet legal or tax obligations

We may also need to share limited data (like your name and address) with trusted third-party delivery partners for shipping purposes.

3. Marketing Preferences

You will only receive marketing communications from us if you’ve opted in. You can unsubscribe at any time:

• By clicking the "unsubscribe" link in any email

• By contacting us directly at [email protected]

We will never share your personal data for third-party marketing without your explicit consent.

4. Use of Cookies

Cookies are small data files used to enhance your browsing experience and analyse site performance.

Cookies may help us:

• Remember your shopping preferences

• Understand how users interact with our site

• Improve usability

You can disable cookies via your browser settings. Disabling cookies may limit certain functionalities, but you can still browse most of our content.

5. Security of Your Data

We take appropriate technical and organizational measures to protect your personal information against unauthorized access, misuse, or loss.

If we transfer data outside the UK/EEA, we ensure this is done in compliance with UK GDPR safeguards.

6. Accessing and Updating Your Information

You have the right to:

• Request a copy of your personal data

• Correct or update your information

• Request deletion of your data (subject to retention obligations)

• Withdraw consent where processing is based on consent

To make a request, contact us at: [email protected]

7. Children's Privacy

If you are under 13 years old, you must have a parent or guardian’s permission to use this website or submit personal information.

8. Third-Party Websites

Our website may contain links to other websites. We are not responsible for the privacy practices or content of those external sites. Always check their policies before submitting data.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page. Please check back periodically to stay informed.

10. Contact Us

If you have questions about our privacy practices or would like to make a data access request, please contact us:

Trophyme

 Email: [email protected]

 Phone: 02476667355

 Address: Trophyme, Unit 11, Holbrook Park Industrial Estate, Swallow Road, CV6 4PU